Once you have performed what is known as an isolation test, please perform a speed test.Disconnect all other devices connected to the modem i.e., mobiles, tablets, computers (even though you’re not using them, we need to isolate external devices from your network).Check for any damage or kinks with the cabling or any connections which may be loose/faulty.Examine the router/modem location to identify any physical conditions that may be causing WiFi interference.> Turn it back on and allow a return to ready status to test your connection. Turn your modem off at the wall socket and wait one or two minutes.In many cases, slow speeds can be resolved by undertaking the following steps: IMPORTANT: Please keep the screenshots of your speed tests, as our technical support team may require a copy. Have you completed multiple speed tests over 12-24 hours or multiple days?.Have you checked for any physical interference with the WiFi signal?.
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Have you attempted loading a streaming video in another app/site/program to compare different download sources?.Is your connection, or devices using several downloading/uploading apps concurrently or attempting to engage multiple programs that are open and in use all at once?.This can save you time and identify any internal problems on your network. There are a couple of things we recommend that you check before engaging in technical troubleshooting. NOTE: The following steps remain the same if you’re using ADSL2+ or nbn™ technology. When completing a speed test, we recommend using
However, persistent slow speed issues can affect the quality of the service and should be investigated to identify the cause. Slow internet speeds can occur from time to time and are a normal part of the fluctuating supply of a carriage service. If you need further assistance, then please contact our technical support team.ĭid you know? You can add your IT technician to your Commander account as a technical contact. The port forwarding instructions for Business Modem can be found here. We recommend a review of documentation regarding available security measures, their configuration, implementation and to test such features as is necessary for your network. Ultimately, securing your telecommunication and networking equipment rests with you. Therefore, Commander is not liable for any losses or damages resulting from such fraud, attack, or improper use, including, but not limited to, human and data privacy, intellectual property, material assets, financial resources, labour, and legal costs.
COMMANDER BUSINESS MODEM PORT FORWARDING INSTRUCTIONS
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